Privacy Policy

Zee Longevity Home Healthcare (ZEE LONGEVITY HOME HEALTH CARE CENTER L.L.C) provides doctor-at-home and related healthcare services in Dubai, United Arab Emirates, licensed by the Dubai Health Authority (licence no. 8212948). In this policy, "we" and "us" refer to Zee Longevity Home Healthcare. It covers our website, our patient app Zee Longevity Care, and our staff app Zee Longevity Partner.

When you book a visit or contact us, we collect only what we need to arrange your care: your name, phone number, email address, the location of your visit, and the details of the service you request. If you create a patient account, we also hold the records generated through your care with us.

In our app you can also add your email address, gender, nationality and Emirates ID to your profile. These are optional. The Emirates ID is the identifier DHA-licensed providers use to match you to your medical record.

We do not ask for clinical or symptom information through our website booking form. Any clinical information is gathered by a licensed clinician during your care and held as part of your medical record.

We use your information to arrange and deliver your visit, to confirm and follow up on bookings, to keep an accurate record of the care we provide, and to meet our obligations as a licensed healthcare provider in the UAE. We do not sell your personal information, and we do not share your name, contact details or medical information for advertising.

Your information is accessible only to the members of our team involved in arranging or delivering your care, and to the service providers who help us operate — for example, the systems we use to send booking confirmations or process appointments. These providers act on our instructions and are not permitted to use your information for their own purposes. We may also disclose information where we are required to by law or by a competent authority.

Our website uses Google Analytics and Google Ads. They show us how visitors use the site and whether our advertising works — for example, whether someone who clicked one of our ads went on to book a visit, call us or message us on WhatsApp. To do this, they use cookies and similar technologies that collect information such as the pages you visit, the device and browser you use, and your approximate location. We do not send Google your name, phone number, email address or any medical information.

Google handles this information under its own privacy policy, and explains how it uses data from websites like ours on its “How Google uses information from sites or apps that use our services” page. You can opt out of Google Analytics with Google’s browser add-on, and turn off personalised ads in your Google account’s ad settings.

Signing in. You sign in to Zee Longevity Care with your mobile number. The one-time code is sent through Google Firebase, which handles your phone number for that purpose only.

Location. With your permission, the app uses your device’s location to set the address of your visit and to show you when your provider is on the way and has arrived. Location is used for your visit and is not tracked in the background.

Notifications. To send booking updates to your phone, the app registers a device token with Google Firebase. You can turn notifications off in your device settings at any time.

App analytics. Our apps use Google Analytics for Firebase to count how they are used — for example, which screens are opened and whether a booking was completed — so that we can improve them. These events carry a random app identifier, the service involved and, for a completed booking, its booking number; they never include your name, phone number or medical records. They are not used for advertising, and the apps do not collect your device’s advertising ID.

Concierge chat. Messages you type into the in-app concierge chat are processed by Anthropic, the provider of the assistant that answers them, in order to reply to you. Do not share medical details in the chat; those are recorded by your clinician during your visit.

Payments. Visits are paid for at the time of care or, where offered in the app, by card through our payment provider. Card details are entered with that provider and processed by them; we do not store them.

Staff app. Zee Longevity Partner is used only by our doctors, nurses and operations team. It holds the staff member’s profile and the details of the visits assigned to them, including the patient’s name, address and visit notes, so that care can be delivered.

We hold your information on secured systems and limit access to those who need it. We keep medical records for as long as required under applicable UAE healthcare regulations, and we retain other information only for as long as it is needed for the purposes described above.

You may ask us what information we hold about you, ask us to correct it, or ask us to delete information we are not required to keep. To delete your account, use the Delete account option in the app or the form on our Delete your account page; your account is closed and your sign-in disabled, while medical records are kept for the period UAE healthcare regulations require. To make a request, contact us at care@zlongevity.ae or +971 50 152 0462. We will respond within a reasonable time.

We may update this policy from time to time.

Questions about this policy or about how we handle your information can be sent to care@zlongevity.ae.